Business Unit Description
AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into ‘Real Possibilities’ by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin.
AARP Foundation is AARP’s 501 c3 charitable affiliate. We are a public charity with revenue from federal agencies, corporations, foundations and individuals. AARP Foundation’s vision is a country free of poverty where no older person feels vulnerable. Staff are located in Washington DC and throughout the US.
Every year, AARP Foundation helps millions of struggling older adults 50 and over win back opportunity by being a force for change on the most serious issues they face each day. Through the Foundation’s many groundbreaking and innovative programs and services, we create and advance effective solutions to meet their basic needs for nutritious food, safe and affordable housing, adequate income and much-needed personal connections.
This position is located in Orlando FL.
Directly and solely responsible for the administration and operation of the Senior Community Services Employment Program site activities at the local level. Provides leadership and supervision to project office staff in daily activities including interviewing applicants, enrollment, orientation, by-weekly payroll for an average of 120 participants, assessment, recruiting host agencies, overseeing placement of participants in appropriate jobs, training staff, and monitoring an average of 50 host agencies to ensure their adherence to program training, supervision and safety rules. Maintains compliance with federal regulations, grant requirements and program policies and procedures. Manages site operations effectively and efficiently. Coordinates with the media, host agencies and community organizers and leaders to promote the program in the local community. Executes responsibilities on an independent basis because in most cases the position is an individual of one in the local community that is geographically separated from the Area Manager and National Office.
- Supervises 4-8 project office staff in the daily administration of the program that daily serves an average of 120 participants and 250 participants annually. Ensures interactions with program participants are non-discriminatory and in accordance with employment law and AARP, AARP Foundation and program policies and procedures.
- Solely responsible for a bi-weekly participant payroll that exceeds $25,000. Approves timesheets for an average of 120 participants each pay period.
- Responsible for site compliance with the federal regulations governing the financial & administrative conduct of their daily operations.
- Organizes and prepares job development teams that match the knowledge, skills, and abilities of program participants with available training opportunities at host agencies and ultimately, in unsubsidized jobs in the community.
- Conducts job workshops and motivates participants to participate in job search activities, to take advantage of training activities, and to actively seek unsubsidized placements.
- Manages the local site disbursement budget and expenditures to ensure budget limits in excess of $3,500 are met, expenditures are effectively and efficiently handled, and spending activities adhere to published guidelines.
- Implements various recruitment strategies to ensure sufficient enrollment and paid hours to expend allocated payroll budget.
- Recruits non-profit and public community service host agencies in which to place participants. Monitors 50 to 80 active host agencies to ensure that participants are given adequate training and supervision and that they are working in a safe environment. Develops and/or collaborates with other organizations (private, public and non-profit) to provide additional training opportunities for participants, including specialized training and on the job experience.
- Manages the local project site and any satellite locations (urban and rural) in accordance with federal regulations, grant requirements and program policies and procedures. Trains or oversees training of site staff and prepares/oversees preparation of site performance, financial and other required reports. Expends or oversees prudent expenditure of grant funds on payroll and administrative needs.
- Understands and has hands-on working knowledge of four separate computer systems to accomplish all aspects of the job. Trains staff in all aspects of the computer required to successfully manage the area and individual project sites. Ensure accurate and complete data entry and maintenance in manual personnel records, Department of Labor Data Compilation System, AARP Foundation’s proprietary computerized participant tracking system, and a bi-weekly payroll system.
- Takes independent action in solving problems while exhibiting judgment and a realistic understanding of issues. Practices interpersonal relationship and conflict resolution skills in dealing with diverse and difficult participants and host agency personnel.
- Promotes different aspects of the Senior Community Service Employment Program in the local community as necessary to achieve project site goals by making presentations, using written communication material, and obtaining media coverage.
Demonstrates WORLD CLASS cultural attributes and behaviors in all interactions.
The nature of this position is to deal with complex technical, administrative and personnel situations that are further complicated because project directors are geographically separated and operate independently in their assigned communities. In most cases they are a staff of one and the majority of their support comes from their Regional Manager and the National Office. Daily decisions are required in highly diverse areas including recruiting, participant screening and eligibility, enrollment, assessment, payroll, placements, separations, grant budgets, compliance with federal regulations, conflict resolutions, and interaction with host agencies and the community. Project Directors must have in-depth knowledge of federal regulations, AARP Foundation Administrative Procedures Manuals, and technical workbooks. Must effectively communicate required actions to program participants and AARP Foundation program management. Must have strong interpersonal relations skills due to various personalities and the diversity of program participants. Project Directors must maintain working relationships with between 50 to 80 executives who are in charge of the host agencies where participants are assigned for training.
Directly responsible for administering and achieving established project site payroll and disbursement budgets and in ensuring prudent expenditure of grant funds. Manages the daily operations of a local project site, provides direct leadership to staff, ensures staff are trained and cross-trained, and assigns work through development of overall plans to meet program objectives. Interacts with assigned area manager through daily emails and formally each week by phone, and submits monthly site progress reports. Interacts daily with external agencies and partners. Recruits and directs volunteers to assist with various aspects of program operations. Operates an office in the local community and therefore must promote AARP, maintain AARP’s WORLDCLASS cultural attributes, and assists AARP members on a regular basis. Recruits, monitors and establishes relationships with management at an average of 50 host agencies where participants are assigned for training and the ultimate goal of encouraging the agency to hirer the participant.
Nature of contact varies with the need and due to the diversity of the job and many contacts involved includes directive, coaching, informative, advisory, persuasive, and negotiation. Interacts daily with program applicants, participants, host agency personnel/supervisors/directors, businesses and the community at large. Interacts frequently with Area Manager and National Office program support personnel. Meets regularly with community external partners around the issues of mature workers.
Assigned work responsibilities definitely contribute directly and substantially to the achievement of department/team goals and objectives. Directly contributes to AARP Foundation’s achievement of Department of Labor performance measures. Community location and involvement directly promotes and affects the AARP image and reputation. Plans approaches to achieve results and handles routine and non-routine issues by complying with established policy. Administers project site payroll and disbursement budgets, schedules and performance requirements for team. Directly interacts with external local community agencies and partners.
- Minimum of 5 years of progressively responsible management experience, including 3 years supervision of staff and 3 years of budget management; or an equivalent combination of training and experience related to the duties of the position.
- Experience working in an environment with complex administrative or regulatory procedures, as well as proficiency in contemporary software packages required.
- MS Office skills to include the ability to perform Mail merge function, create pivot tables and PowerPoint presentations.
- Bachelor’s degree preferred
- At least one year of experience working with 501(c)(3) organizations or government programs/funding sources preferred.
Demonstrated Knowledge, Skills and Abilities
- Ability to work independently with minimal direction.
- Strong oral and written communication skills.
- Strong time management and organization skills.
- Ability to communicate tactfully and effectively with community leaders and the public, in general.
- Experience in working with mature workers, culturally diverse populations, persons with disabilities, or persons with disparate knowledge, skills and abilities.
- Ability to work with the multi-media and networking with local organizations.
- Able to take independent action in solving problems, sensitive to and aware of personality differences and conflicts.
- Able to independently and appropriately interpret and implement regulations, policies and procedures; compile and prepare accurate reports within time constraints.
- Able to clearly present information, including technical data, through verbal and written communication to varied audiences, influence or persuade others through verbal presentation in both positive and negative circumstances; good listening skills.
- Able to establish and nurture working relationships with agencies, organizations and businesses.
AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.
To apply for this job please visit careers.aarp.org.